Effective Date: October 20, 2026

Business Name: Leal & Loyal Furniture Solutions (“we,” “us,” or “our”)

Location: Miami, Florida

At Leal & Loyal, we strive to provide exceptional white-glove furniture delivery, precision assembly, and cleaning services. We understand that plans can change, and we have established the following refund and cancellation guidelines to ensure clarity and fairness for our clients.

1. Service Cancellations & Rescheduling

• Cancellations 24+ Hours in Advance: If you need to cancel or reschedule your booked service, please notify us at least 24 hours before your scheduled arrival window. Cancellations made with 24 hours' notice are eligible for a full refund of any deposit paid.

• Late Cancellations: Cancellations made less than 24 hours before the scheduled service window may be subject to a cancellation fee of 50% of the quoted service minimum.

• Rescheduling: We are happy to reschedule your service free of charge when given at least 24 hours' notice.

2. Service Quality & Satisfaction

Because our services involve physical labor, transport, assembly, and cleaning, refunds are handled on a case-by-case basis:

• Inspection Upon Completion: Our technicians perform services with meticulous care and invite you to inspect the completed delivery, assembly, or cleaning before we depart.

• Disputes & Issues: If you notice any damage or an incomplete task after our team leaves, you must notify us within 48 hours of service completion with photographic evidence. If an issue is verified to be a result of our error during handling, delivery, or assembly, we will send a technician back to correct the issue at no additional cost.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Customer-provided dimensions or manufacturer defects that prevent furniture from fitting into a space or assembling correctly.

• Pre-existing damage to furniture pieces noted prior to transport or assembly.

• Failure to report a service issue or property concern within 48 hours of completion.

4. Contact Us

To cancel, reschedule, or report an issue with your service, please contact us immediately:

• Phone: (786) 546-7188 / (305) 992-1178

• Email: lealloyal@gmail.com